Refund and cancellation policy
When a refund, replacement, or complaint credit applies.
- Status
- stable
- Trust
- unverified
1 min read
- Owner
- Human: Ali Askari
- Approved
- Human: Ali Askari ·
If a dine-in order is incorrect or below quality standards, staff will replace it free of charge or offer a comparable credit, decided on the spot.
For takeaway or delivery orders, refunds are issued to the original payment method within 3–5 business days if the order was incorrect, incomplete, or arrived spoiled. Report issues within 24 hours of receiving the order.
Once a meal has been fully consumed, no refund is issued except for a genuine food-safety concern, which is reviewed case by case.
For reservation cancellation terms, see the reservation policy.