# Refund and cancellation policy (/docs/policies/refunds-and-cancellations)

---
type: Document
title: Refund and cancellation policy
description: When a refund, replacement, or complaint credit applies.
status: stable
generated:
  by: human:aliaskari
  at: 2026-09-15T07:20:00Z
ksor:
  owner: human:aliaskari
  audience: [public]
  approval:
    by: human:aliaskari
    at: 2026-09-15T07:22:00Z
trust_tier: unverified
build_id: sha256:b67f1a84168ae4855b547e0ed77165168762885b6a1e144f3e4b9c69de79f1dd
source_commit: bd6ae8a6c360b4614efa200316db5f30498aa4de
ksor_version: 0.0.60
---

If a dine-in order is incorrect or below quality standards, staff will replace it free of charge or offer a comparable credit, decided on the spot.

For takeaway or delivery orders, refunds are issued to the original payment method within **3–5 business days** if the order was incorrect, incomplete, or arrived spoiled. Report issues within 24 hours of receiving the order.

Once a meal has been fully consumed, no refund is issued except for a genuine food-safety concern, which is reviewed case by case.

For reservation cancellation terms, see the [reservation policy](reservations.md).